000 00248nam a2200097Ia 4500
008 170501s9999 xx 000 0 und d
100 _a"Greenbeng,Paul"
245 _aCRM. Essential Customer Str of the 21 cent
250 _a3rd
260 _bTMH
_aNew Delhi
_c2005
300 _a670
999 _c17127
_d17127