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_c13131 _d13131 |
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| 005 | 20200210122503.0 | ||
| 008 | 200210b ||||| |||| 00| 0 eng d | ||
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_aFitzsimmons,James A. _92029 |
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| 245 | _aSERVICE MANAGEMENT : Operations,Strategy,and information Technology | ||
| 250 | _a2nd | ||
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_bMC GRAW HILL EDUCTION _aNEW DELHI _c1999 |
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_92030 _aFitzsimmons,Mona J. |
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