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	1.	SERVICES MARKETING : INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM by Zeithaml,Valarie A Gremier,Dwayne D Bitner,Mary Jo Series: . - Edition: 4th Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI TATA MCGRAW- HILL 2006 Availability: Items available for loan: Institute of Management Studies (3)Call number: 658.809, ... Items available for reference: Institute of Management Studies: Not for loan (1)Call number: 658.809. Not available: Institute of Management Studies: In transit (1). Found in Open Library: Place hold Request article Save to lists Add to cart (remove)
	2.	SERVICES MARKETING : Integrating Customer Focus Across The Firm by Zeithaml,Valarie A Gremier,Dwayne D Bitner,Mary Jo Series: . - Edition: 5th Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI TMH 2011 Availability: Items available for loan: Institute of Management Studies (4)Call number: 658.809, ... Not available: Institute of Management Studies: In transit (1). Found in Open Library: Place hold Request article Save to lists Add to cart (remove)

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