TY  - BOOK
AU  - Zeithaml,Valarie A.
AU  - Gremier,Dwayne D.
AU  - Bitner,Mary Jo
TI  - SERVICES MARKETING : Integrating Customer Focus Across The Firm
SN  - 9780070700994
U1  - 658.809 
PY  - 2011///
CY  - NEW DELHI
PB  - TMH
ER  -