Zeithaml,Valarie A. <br/><br/>
SERVICES MARKETING : INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM 

 - 4th 
 - NEW DELHI  TATA MCGRAW- HILL  2006 
 - 743 p. 
 -  - .
<br/><br/><label>ISBN: </label>9780070660076 
<br/><br/><label>Dewey Class. No.: </label>658.809